Terms of Service

When you use The Digital Crafts' website or services, you're entering into an agreement with us. Here's what that means:

• Who These Terms Apply To: Everyone who visits our website, uses our services, or engages with our business
• Age Requirement: You must be at least 18 years old to use our services. If you're under 18, you need permission from a parent or guardian
• Business Users: If you're using our services on behalf of a company, you confirm you have authority to bind that company to these terms
• Ongoing Agreement: Continued use of our services means you accept these terms, including any updates we make

We help businesses grow through comprehensive digital marketing and web development services:

• Website Design & Development: Custom, responsive websites built to convert visitors into customers
• SEO & Content Writing: Search-optimized content that ranks well and engages your audience
• Social Media Management: Strategic social media campaigns that build your brand presence
• AI Automation: Smart automation solutions to streamline your business processes
• Brand Storytelling: Compelling narratives that connect with your target audience
• UGC Content Creation: Authentic user-generated style content for your campaigns
• Scriptwriting: Professional scripts for ads, videos, and marketing materials

Important: Specific details about deliverables, timelines, pricing, and project scope will be outlined in your individual service agreement or project proposal.

To maintain a productive partnership, we ask that you:

• Provide Accurate Information: Give us complete and truthful information for forms, projects, and communications
• Use Services Legally: Only use our services for lawful purposes in compliance with all applicable laws and regulations
• Respect Our Platform: Don't attempt to hack, spam, or interfere with our website or services
• Protect Your Account: Keep your login credentials secure and confidential
• Report Security Issues: Notify us immediately if you notice unauthorized account access or security concerns
• Own Your Content: Ensure you have rights to all content, images, and materials you provide to us
• Be Respectful: Treat our team members with respect and professionalism

All content, designs, code, graphics, logos, and materials on our website and delivered through our services are owned by or licensed to The Digital Crafts and are protected by intellectual property laws.

Clear payment terms help us deliver great work on time. Here's how payment works:

• Payment Schedule: Your project proposal will specify payment milestones (typically 50% upfront, 50% on completion)
• Accepted Methods: We accept bank transfers, credit cards, PayPal, and other methods specified in your invoice
• Invoice Due Dates: Invoices are due within the timeframe specified (typically 7-14 days from invoice date)
• Late Payment: Overdue payments may result in late fees, project suspension, or service termination
• Taxes: Prices are exclusive of GST and other applicable taxes unless explicitly stated. GST will be added as per Indian tax laws
• Currency: All prices are in Indian Rupees (INR) unless otherwise specified
• Price Changes: Prices may change for future projects, but existing agreements honor agreed-upon rates

Cancellation and refund policies vary depending on the service type and project stage:

• Before Project Start: Full refund of any advance payment within 7 days of cancellation
• During Project: Refunds are calculated based on work completed and resources allocated
• After Delivery: No refunds once final deliverables are approved and delivered
• Subscription Services: Cancellations must be made 30 days before the next billing cycle

Specific refund terms are outlined in your project agreement or service contract.

We work hard to deliver excellent results, but it's important to understand the limits of our responsibility:

• Financial Limit: Our total liability is capped at the amount you paid for the specific service in question
• Indirect Damages: We're not liable for indirect losses like lost profits, business opportunities, or revenue
• Third-Party Tools: We're not responsible for issues with third-party services, plugins, or platforms we integrate
• Client-Provided Content: We're not liable for errors in content, images, or information you provide
• Outside Our Control: We're not responsible for service interruptions due to internet issues, server problems, or force majeure events
• Results Not Guaranteed: While we aim for success, we can't guarantee specific rankings, traffic, or business outcomes

Why These Limits Exist: These protections allow us to offer competitive pricing while managing business risk. They're standard in our industry and don't affect your basic rights under consumer law.

What We Promise: We commit to delivering professional, high-quality work using industry best practices. We'll meet the specifications outlined in your project agreement.

What We Can't Guarantee: Due to the nature of digital marketing and web development, we cannot guarantee:

• Specific Results: Search rankings, website traffic, conversion rates, or ROI (these depend on many factors outside our control)
• Perfect Uptime: 100% error-free or uninterrupted service (though we aim for maximum reliability)
• Third-Party Performance: How other platforms, tools, or services will function
• Future Compatibility: That your website or campaign will work perfectly with all future browser, device, or platform updates

Our Commitment: If issues arise with our work, we'll fix them promptly at no additional cost within the scope of your project agreement. Quality and client satisfaction are our priorities.

We respect the confidentiality of information shared during our business relationship:

• We will not disclose your confidential business information to third parties without consent
• Non-disclosure agreements (NDAs) can be signed upon request
• We may use anonymized case studies and results for marketing purposes unless explicitly prohibited
• Confidentiality obligations survive termination of our services

We reserve the right to modify or discontinue our services and update these Terms of Service at any time:

• Changes will be posted on this page with an updated “Last Modified” date
• Significant changes will be communicated via email to registered users
• Continued use of our services after changes constitutes acceptance
• Ongoing projects are governed by the terms in effect at the time of agreement

Our website and services may integrate with or link to third-party services, tools, and websites:

• We are not responsible for the content, privacy practices, or terms of third-party services
• Your use of third-party services is governed by their respective terms and policies
• We do not endorse or assume liability for third-party services or links
• Issues with third-party services should be directed to the respective service provider

You agree to indemnify and hold harmless The Digital Crafts, its employees, contractors, and partners from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms of Service
• Your misuse of our services or website
• Infringement of intellectual property or other rights of third parties
• Content, materials, or information you provide to us
• Your breach of any applicable laws or regulations

These Terms of Service are governed by the laws of India. Any disputes arising from these terms or our services will be resolved as follows:

Project scope, deliverables, and revision policies are defined in individual agreements:

• Scope changes requested after project commencement may incur additional costs
• Revisions are limited to those specified in the project agreement
• Additional revisions beyond the agreed limit will be billed separately
• Timelines may be adjusted if scope changes are requested
• Client approval is required at specified project milestones

We value your time and work hard to meet deadlines. Here's what affects project timelines:

Our Promise: If delays occur, we'll communicate openly, explain the cause, and work with you to minimize impact.

Successful project completion requires active cooperation from clients:

• Timely provision of required content, assets, and information
• Prompt feedback and approvals at project milestones
• Clear communication of requirements, preferences, and concerns
• Access to necessary systems, platforms, or accounts when required
• Designation of a primary point of contact for project communication

Lack of client cooperation may result in project delays or suspension of work until requirements are met.

Either party may terminate services under the following conditions:

Termination does not relieve either party of obligations incurred prior to termination.

We are committed to ensuring digital accessibility for all users, including people with disabilities. We strive to continuously improve the user experience for everyone and apply relevant accessibility standards.

Client Projects: Upon request, we can implement enhanced accessibility features in your website or digital products to meet your specific accessibility requirements and compliance needs.